Latest opinions that Richard Carter has shared on Finextra

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Richard Carter

Managing Director

Equiniti Credit Services

Member since

30 Jul 2003

Location

Harrogate

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Richard's opinions

Exploring consumer attitudes to digital finance

Recent research has revealed that consumers increasingly value personalisation, honesty and integrity ahead of speed and monthly cost when choosing a loan provider. There were some interesting themes emerging from Nostrum’s third annual report into consumer attitudes to digital finance, which was released this month and is titled ‘Personalisation ...

20 December 2015

The opportunity from digitisation in banking

There are a number of areas of the digitalisation of financial services that represent opportunities for established banks and new entrants to the market. More than £1.7 billion is now transferred each week using mobile phones or tablets at the major UK banks, and, according to Accenture’s research, around 80% of the UK banking population is now us...

06 July 2015 /retail

The challenges of the digital banking revolution

The introduction of call centres and then the fashion for off-shoring call centres in the 1990s can be considered to be occasions when many banks failed to replicate the customer experience they provided in branch. Considerable negative PR followed, and the popular fix was for banks to bring customer contact centres back to the UK and to roll out ...

01 July 2015 /retail Disruption in Retail Banking

The rise of digital and how the banks have responded

In banking we have moved from talking about ‘online’ to using the word ‘digital’ as a common descriptor. The explosion of connected devices has been a key driver, and the take up of mobile devices among UK consumers is almost at saturation point making it increasingly the channel of choice for customers across industries. Financial institutions ha...

11 June 2015

The digital banking revolution - will digital banks save the mainstream bank?

More than £1.7 billion is now transferred each week using mobile phones or tablets at the major UK banks. Consumers’ demands of their bank are changing at an increasing rate as internet and mobile banking enable them to access banking when and how it suits their lives. Halifax has just reported a 100% increase in the number of logins via mobile o...

19 May 2015 /retail

The growth of digital lending

It is likely that the most pronounced growth area in the lending market over the coming years will be the digital channel. The orgination process has been available digitally for several years, but now innovations coming to market that are transforming the back office element of digital lending. This will drive more consumers to a completely digita...

17 May 2015 /retail